Our Concierge Service includes exclusive off-script servicing for the most valuable customers. VIPdesk’s solutions are flexible so that daily business can be maintained without interruption. “Offline” may also include non-voice support and managing escalated management operations. “Offline” functions can include fraud control processes, escalations, voice of the customer responses, shipping coordination, and warehouse communication. “Offline” support will be provided as well as training so that staff can provide critical support to the front-office. VIPdesk provides recommendations and staffing for “offline” functions that are customized according to the needs of each client. When you streamline office functions, improve efficiency, and restructure how you approach resources, you can dedicate your focus to customer service solutions. Some of these operations may appear to be disconnected from customer support, but they are often linked. You can outsource “offline” functions for an integrated front-office/back-office operation to free up staff. The US-based languages include Spanish, French and English and we partner with international partners for a vast list of international languages.Īlthough customer service primarily involves handling live interactions with customers, as businesses grow, offline work expands in every customer service operation. In addition to the initial hardware setup, VIPdesk also staffs this voice in the US and has a comprehensive list of international languages available. Live social media solutions can provide seamless access to your audience. With these services in place, we can discover key conversations happening around your brand monitor customer posts and provide public responses. Social posts are monitored at all hours so you can respond quickly to any questions or comments posted publicly by your audience. Social customer service via direct messaging enhances the customer service experience by giving customers an easy way to interact with your business. Social media monitoring is valuable for brand discovery, building trends, monitoring of new campaigns and products, and identifying influencers that can become valuable partners. We provide social media management services that seamlessly integrate the entire customer experience with a single voice. An integrated approach ensures timely responses via social channels. Often customers will seek customer service via social media outlets because this is their primary engagement channel. A comprehensive customer service strategy includes the monitoring of customer feedback on all social channels. It’s clearly how we meet and exceed metrics expectations.In addition to traditional communication channels, many customers today prefer to engage with brands via social media channels such as Facebook, Instagram, Twitter, LinkedIn, and more. They are into the same things and speak their language. Our dedicated trainers and customized training programs prepare our Brand Ambassadors to live their brand. By matching the talent with the brand, we consistently recruit and retain A-Player Brand Ambassadors with reduced attrition. After performing background checks, we initiate a customized assessment to ensure a candidate meets a specific client’s job specifications and shows alignment with the brand. Using our comprehensive sourcing and recruiting strategy, the team works meticulously to hire talented team members matched exclusively to the brand. Because our VIPdesk talent pool is not limited by geography, we receive thousands of applications per year enabling us to select the best of the best from across the US. We attribute our on-time record to the dedication of our team and our implementation process.Ī significant portion of the implementation is about recruiting. In fact, we have never NOT launched a new program on schedule. We are exceptional at launching new programs. Our executive team and dedicated program leadership team participates from project kick-off through program launch. During the implementation phase, we assemble the leadership team.
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